Exchange Policy

If you wish to exchange an item, please e-mail us on contact@thejutebasket.com to describe the reasons and we will be happy to help. Goods for exchange must be returned to us within 14 days of receipt. 

Once the email is received, we aim to get back to you within 24 hours.

For all exchanges, you will be required to arrange and pay for the return of the products to us.